Customer Service & Privacy
We offer a 100% satisfaction guarantee – Our return policy for purchases made online with us is very simple: if you are not happy with your product in any way, we will replace it or refund your purchase.
Please use the Contact Us tab to email us with proof of purchase details (your PayPal receipt number), batch number and best before date information from the product packaging, and the reason you are dissatisfied.
We may request you to return unused product before processing a refund or replacement.
Please note, if you made your purchase from a retail stockist, you will need to return it to that stockist – and their store policies apply in terms of refund or replacement.
Right to use site and content – You may access, view, reproduce and print the content on this site provided you only use that content for informational, non-commercial purposes. If you wish to link to any part of this site, you must have Oxygen Skincare’s prior written consent. You may not use this site, or the content on it, for any other purpose or in any other way without Oxygen Skincare’s prior written consent.
Content on or accessed through site – While Oxygen Skincare has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete at the time you access it. Oxygen Skincare only provides the information on, or accessed through this site, on an “as is” basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Oxygen Skincare may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact Oxygen Skincare by email through Contact Us.
All liability excluded – To the extent permitted by law: all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.
If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. Oxygen Skincare will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable timeframe.
Jurisdiction and governing law – This site and content has been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.
Third party materials – This site may contain links to third party websites. These are not controlled by Oxygen Skincare. They are provided for your convenience only. Please note that Oxygen Skincare does not check, nor necessarily endorses, approves or agrees with, the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these.
Oxygen Skincare collects, retains and updates personal information about you which you provide both:
directly, for example, by you sending us an email enquiring about information on Oxygen Skincare services or events, or to go on mailing lists; and
indirectly through your use of this site and the services and functionality offered through it.
Oxygen Skincare intends to use this information for purposes connected with:
providing, monitoring and marketing existing and future products and services, to you;
keeping you informed of developments or opportunities in areas or activities you have previously been interested in or we believe you may be interested in.
Oxygen Skincare may provide overall statistics about users, site use, demand for relevant products, services, facilities and information, traffic patterns, and related site information to reputable third parties. These statistics will not include any information which personally identifies you. You are entitled to access and correct the personal information Oxygen Skincare holds about you at any time. You can request to be removed from any Oxygen Skincare mailing list or similar Oxygen Skincare service by emailing Unsubscribe. Your rights of removal may be subject to any additional terms which apply to the relevant list or service.
Intellectual Property rights – All rights reserved .All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Oxygen Skincare (or the relevant content supplier). Oxygen Skincare is the exclusive owner of all rights in the compilation, design and layout of this site.
Terms of Service
Within New Zealand, we aim to deliver your order overnight, but may take up to 3 working days to deliver depending on time of order placement. (Please allow 1-2 extra days for Rural Delivery.)
For Australia allow 7-10 working days for delivery.
For all other countries, you can expect delivery of your products within 10-14 working days.
NZ – FREE shipping for orders over $60.00 $4.95 shipping charge for orders less than $60.00
Australia – Tracked courier shipping charge of $12.00 per order applies.
All other countries – Standard International Air shipping charge of $15.00 per order applies.
Note: All New Zealand deliveries are signature required to keep your parcel safe and ensure delivery to the correct person.
All promotions and offers are exclusive to oxygenskincare.co.nz unless otherwise stated. Any promotion or offer may not be used in conjunction with another unless otherwise stated. Promotions and offers are subject to availability and Oxygen Skincare reserves the right to revoke promotions and offers at any time and for any reason without notice. A minimum spend or designated number of products purchased may be required to qualify for a promotion or offer. Any such requirement will be outlined in the promotion or offer details. Oxygen Skincare reserves the right to run promotions and offers for sets periods of time and in specific geographies and not others if it so chooses. Free gifts cannot be exchanged for cash, resold by the purchaser, or returned for refund or replacement unless the product is faulty. Any decision made by Oxygen Skincare regarding promotions and offers on the sites is full and final.
All web pricing includes tax though some countries may incur a duty tax depending on the local policies. Please note: Customers are responsible for ascertaining duty implications and payment of any duty charges applied on receipt of goods.
About My Order
If you have a query about an online order you have already placed, please email us using the Contact Us tab. Please provide details such as your invoice number/ date of purchase and the specific enquiry – this will help us to provide a speedy response.
Thank you for shopping with us at oxygenskincare.co.nz